Support

Agent Catalog QA is provided by Elektraset, s.r.o. Website: https://elektraset.com/. Email help@elektraset.com with the subject Agent Catalog QA.

For onboarding: install through the authorized app installation path, open Catalog QA in Shopify admin, and run a manual scan. Review the field, observed value and proposed action. Use Approvals to edit and explicitly confirm a correction. Evidence log stores a pasted answer beside current product facts.

For a failed scan, send the approximate UTC time, action, visible error, app plan and redacted steps. Do not send an access token, API secret, customer record or password. A password-protected storefront can prevent JSON-LD and UCP diagnostics. The report will describe the actual response; do not remove store protections merely to change a diagnostic result.

Native eligibility and Catalog mapping questions may need Shopify Support. An app metafield correction is not proof of external AI ingestion. Compatibility content and store policies need an authorized merchant or policy owner. This app provides diagnostic assistance, not legal advice.

Prelaunch: public installation is not open. Contact support to discuss the proposed fourteen-day audit pilot. Support is by email; no fixed response-time commitment is offered.